Privacy Policy - CivilHive

1. Information We Collect

We collect various types of information to provide and improve our services to you.

A. Personal Information

Name: Your full legal name or business name
Phone Number: For account verification and communication
Email Address: For account management and notifications
Company Details: Business registration information, tax identification numbers, and company profiles
Location Data: City, region, and GPS coordinates for location-based services
Profile Information: Professional credentials, certifications, and experience details

B. Project & Technical Data

Tender Details: Project specifications, requirements, budgets, and timelines
Schedules: Project timelines, milestones, and planning data
Progress Entries: User-reported updates, completion percentages, and status reports
Geo-tagged Photos: Images with embedded GPS metadata for site documentation
Messages and Documents: Communications between users and uploaded project files
Bids and Proposals: Submitted quotations and project proposals

C. Device & Usage Data

IP Address: For security and fraud prevention
Device Type: Mobile device model, operating system version
Browser Information: Browser type and version
App Usage Logs: Features used, time spent, interaction patterns
Cookies and Tracking Data: Session information and preferences
Crash Reports: Technical diagnostics for app stability

2. How We Use Information

We use the collected information for the following purposes:

Purpose	Description
Platform Operation	To operate, maintain, and improve the Civil Hive platform
Tender Discovery	To enable location-based matching between clients and service providers
Project Management	To generate schedules, reports, and facilitate project tracking
Security	To ensure platform security and prevent fraud or unauthorized access
Customer Support	To provide technical assistance and resolve user issues
Analytics	To analyze usage patterns in anonymized form for platform improvement
Communication	To send notifications, updates, and important platform announcements
Compliance	To comply with legal obligations and regulatory requirements

3. Geo-Location & Photos

Location data and photos are integral to the Civil Hive platform's functionality.

                Location Data is Captured For:
                Tender Relevance: Matching projects with nearby service providers
Site Validation: Verifying that work is being performed at the correct location
Progress Documentation: Creating a geographic record of project activities
Search Optimization: Improving location-based search results

            

Photo Metadata: Photos uploaded to the platform may include embedded GPS metadata showing where and when the photo was taken. This information is used for documentation purposes only and is not verified or certified by the Company.

By using the Platform's photo and location features, you expressly consent to such collection and use of geographic data.

4. Data Sharing

We do NOT sell your personal data to third parties.

We may share your data in the following circumstances:

Sharing with Other Users

Your information may be shared with other users as required for project execution, including:

Profile information visible to potential clients or service providers
Project details shared with awarded contractors
Progress updates visible to project stakeholders
Messages and communications within project contexts

Service Providers

We may share data with trusted third-party service providers who assist us in:

Cloud hosting and data storage
Analytics and performance monitoring
Payment processing
Customer support tools
Email and communication services

These providers are contractually obligated to protect your data and may only use it for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, including:

In response to court orders or legal processes
To comply with regulatory requirements
To protect our rights, property, or safety
To prevent fraud or illegal activities
In connection with law enforcement requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage & Security

We take the security of your data seriously and implement industry-standard measures to protect it.

Storage Infrastructure

Data is stored on secure cloud servers with encryption at rest
We use reputable cloud service providers with robust security protocols
Regular backups are performed to prevent data loss
Access to servers is restricted and monitored

Security Measures

SSL/TLS encryption for data in transit
Multi-factor authentication options for user accounts
Regular security audits and vulnerability assessments
Employee training on data protection best practices
Incident response procedures for security breaches

⚠️ Important Security Notice

While we implement reasonable technical and organizational safeguards, no system is 100% secure. By using the Platform, you acknowledge and accept the inherent risks of electronic data transmission and storage. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your data for different periods depending on the type of information and purpose:

Active Accounts

Data is retained for as long as your account remains active and for a reasonable period thereafter to:

Maintain service continuity
Comply with legal obligations
Resolve disputes
Enforce our agreements

Closed Accounts

After account closure, we may retain certain data for:

Legal Compliance: Tax records, transaction history (typically 7-10 years)
Dispute Resolution: Communication records related to disputes
Security: Logs for fraud prevention and security purposes
Analytics: Anonymized data for platform improvement

Deletion Requests

You may request deletion of your data, subject to legal retention requirements. Some data cannot be deleted if required for compliance, security, or legitimate business purposes.

7. User Rights

Depending on your location, you may have certain rights regarding your personal data:

                Your Rights Include:
                Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal obligations)
Portability: Receive your data in a structured, commonly used format
Objection: Object to certain processing of your data
Restriction: Request restriction of processing in certain circumstances
Withdrawal of Consent: Withdraw consent for data processing where applicable

            

How to Exercise Your Rights

To exercise any of these rights, please contact us at quietignite@gmail.com. We will respond to your request within the timeframe required by applicable law.

Note: Some rights may be limited by legal requirements or legitimate business interests. We will inform you if we cannot fulfill a request and provide the reasons.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform.

Types of Cookies We Use:

Essential Cookies

Required for basic platform functionality, including:

Authentication and account security
Session management
Load balancing

Performance Cookies

Help us understand how users interact with the Platform:

Page load times and performance metrics
Error tracking and diagnostics
Feature usage statistics

Analytics Cookies

Enable us to analyze user behavior and improve the Platform:

User navigation patterns
Feature popularity
Geographic distribution of users

Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

Browser Controls: Most browsers allow you to view, manage, and delete cookies. Consult your browser's help documentation for specific instructions.

9. Children's Privacy

Age Restriction

The Civil Hive platform is not intended for users under 18 years of age.

We do not knowingly collect personal information from minors. If you are under 18, you may not use the Platform or provide any information to us.

If we become aware that we have collected personal information from a user under 18 without parental consent, we will take steps to delete that information as quickly as possible.

If you believe we have inadvertently collected information from a minor, please contact us immediately at quietignite@gmail.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by relevant authorities
Data processing agreements with service providers
Compliance with applicable data protection frameworks

By using the Platform, you consent to the transfer of your information to countries outside your country of residence.

11. Third-Party Links and Services

The Platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your information.

12. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to request deletion of personal information
Right to non-discrimination for exercising your privacy rights

We do not sell personal information to third parties.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes: We will notify you of material changes through:

Email notification to your registered email address
Prominent notice on the Platform
In-app notifications

Effective Date: Changes become effective on the date specified in the updated policy. Continued use of the Platform after the effective date constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Data Protection Officer

For questions or concerns about data protection, you may contact our Data Protection Officer at:

Email: sagarsagarkg@gmail.com

15. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Quite Ignite

Platform: Civil Hive

Email: quietignite@gmail.com

Address: QUIETIGNITE TECHNOLOGY SERVICES PRIVATE LIMITED, Sarvamangalanivasa House, Jodi Bhavi Road, Rukmini Nagar, Nagasandra, Bangalore, Karnataka, India

Phone: 6363611321

We will respond to your inquiries within a reasonable timeframe, typically within 30 days.

16. Consent

By using the Civil Hive platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please do not use the Platform.